Binding Enterprise Service Level Agreement

Enterprise Reliability & Performance Guarantees

Axtrelis Forge provides institutional reliability guarantees designed for media syndicates, agency pipelines, and programmatic publishers.

Uptime TargetTier 1

99.9% Core API Availability

We guarantee 99.9% monthly availability for all token authentication, queue ingress, and webhook delivery endpoints across our global edge proxy network.

Protocol ResilienceBinding SLA

48-Hour Protocol Patch SLA

If an upstream foundational model provider changes RPC contracts or modifies authentication challenges, our dedicated engineering group deploys a hotfix within 48 hours.

Quality Assurance1-Click Auto-Refund

Zero Defect Risk Policy

Any generation affected by visual tearing, black frames, corrupted audio, or server timeout can be reported via our automated 1-click defect API (/v1/quality/report-issue). Compute units are restored instantaneously.

Capital ProtectionAnti-Subscription

Permanent Balance Rollover

Sovereign Compute Units never expire. There is zero capital forfeiture or artificial monthly reset. Your deposit remains permanently available until consumed.

Standard Production Latency Ceilings

PipelineOutput SpecsMedian (P50)Max SLA Ceiling (P95)
Google Veo 3.110s 720p H.26418.2s – 22.5s60.0s
Nano Banana 2.11376x768 WebP6.0s – 8.5s25.0s
Model 1.8 Avatar1080p CAS 60s Voice25.0s90.0s
Jurisdiction & Commercial Code
Underwritten by Axtrelis LLC (Wyoming, USA // Dresden, Germany Hub). SLA remedies are provided in the form of service compute unit credits.